Tu Destino Perfecto para Vestidos de Novia en Nueva York - Kleinfeld Bridal

I had Olivia as my consultant last weekend and she was absolutely WONDERFUL to work with. Can’t say enough good things. Especially if you’re going shopping by yourself, she’s the adopted best friend you’ll get when finding your dress.

I visited Kleinfeld this past weekend, traveling from New Jersey for my VIP appointment with my two sisters, mom, and bridesmaid, who all came in from the Washington DC area. Prior to my appointment, I filled out the questionnaire, listed my budget, and added some favorite dresses to my Kleinfeld profile online. This was my very first experience visiting a wedding dress shop and was so excited to have the Kleinfeld experience. We arrived 10 minutes prior to my 9:15a appointment, and noticed some really upset bridal parties who look like they had been waiting a while. I spotted one mom visibly upset speaking to the front desk who looked less than interested in addressing her concerns. I think we may have waited 10-15 min at the most before we were introduced to Lisa our consultant, who had such great energy and was just as excited as we were. I had seen Say Yes to the Dress a few times, but really only knew Randy. My sister instantly recognized and was thrilled we got her. We went into a private room and discussed more things that I had answered in the questionnaire. She also asked my budget and I confirmed $8,000, a budget I felt was significant and wanted to stay within. Lisa asked me if I had pictures of any of the dresses I was interested in and I said no although I had favorited them on my profile. I thought this would’ve at least been looked at before I arrived, but nonetheless, it didn’t take much time to pull the dresses I liked. Lisa was amazing. She taught me how to step into the dresses, helped me get them over my curves and really did give great advice and advocated for what I wanted. She deserves all the praise! I tried on maybe 6-7 dresses. The first dress I tried on I liked and I was really starting to feel like things were going well. There were a couple dresses that didn’t measure up, and two dresses that ended up replacing the first one I initially liked: one my sisters and mom liked and one that I really liked. Both dresses had likes and dislikes about them, which only made the decision to choose a dress much more difficult. Looking back on the experience, I wish I was given more time to try on different dresses, even though I had a 3-hour VIP appointment, my family were never given the opportunity to find me a dress, I never got a chance to browse, and Lisa didn’t pull any dresses herself. Instead of trying to see what else was available, I felt pressured to make a decision between the two dresses I wasn’t sold on. Out of the two dresses, one being a mermaid dress and the other being a 2-in-1 ball gown type, I did like the mermaid dress more, but I didn’t like the color (which could be changed), and I didn’t like the bottom (which prompted to add a custom Tony Ward skirt to the dress $$). Adding a 3ft train to the dress was also recommended and purchasing the custom veil. The additional add-ons and alterations were really starting to make me nervous regarding my budget. Lisa did ask me if we had wiggle room in the budget and I did say yes, thinking wiggle room was anywhere from $500-1000 more. The skirt they had me try on with the Mermaid dress I selected did not look good at all, but wanting me to see the vision of what it could be although the dress was never intended to have a skirt. The dress looked great on me, I’m not going to lie. It accentuated my curves and made me feel beautiful. But the fact I needed to make so many costly changes to the dress made me uncomfortable and I should’ve been given an opportunity to see more dresses that would’ve required less adjustments. It was almost like they needed to «fix» the dress for me to «love it» instead of me finding the dress I «loved». I did say yes, but the entire time I felt uneasy about it. It became even more uncomfortable after measurements were taken. Additional costly add-ons were recommended without disclosing the cost. It was just sign here, sign there, we’re going to this, add this, add that and then I was rushed to a financial office for a $12,000 dress. $4,000 over budget. I was so upset! We ended up canceling the order and leaving.

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